Refund policy

Returns

We offer a 3-day return window, which means you have 3 calendar days from the date your order is marked as delivered by the carrier to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, undamaged, and in its original packaging, with all tags, accessories, and components included. You’ll also need your order number or proof of purchase.

To request a return, please contact us at support@alderkin.com within the 3-day return window.

Returns requested after the 3-day return window may not be accepted, except where otherwise required by applicable law.

Items sent back to us without first requesting and receiving return authorization will not be accepted.

Return Shipping & Restocking Fee

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by a defect or an error on our part, the customer is responsible for return shipping costs.

Approved returns are subject to a 10% restocking fee, calculated based on the purchase price of the returned item(s).

Original shipping charges are non-refundable, except where required by applicable law or where the return is due to an error on our part.

The 10% restocking fee does not apply if the item is confirmed to be defective, damaged upon arrival, or incorrect due to an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us at support@alderkin.com as soon as possible with your order number and photos of the issue.

If the issue is confirmed to be our responsibility, we will work with you to make it right. You will not be charged a restocking fee, and we will cover reasonable return shipping costs if a return is required.

Order Cancellations

If you wish to cancel an order, please contact us at support@alderkin.com as soon as possible.

Orders may only be canceled before they enter the fulfillment or shipping process. Approved cancellations are subject to a 10% cancellation and processing fee.

Once an order has entered the fulfillment or shipping process, it can no longer be canceled. If eligible, you may request a return after delivery in accordance with our return policy.

A cancellation request is not considered approved until you receive a cancellation confirmation from us.

Exceptions / Non-Returnable Items

We cannot accept returns for items that have been used, damaged, altered, or are missing their original packaging, accessories, or components.

We also do not accept returns on gift cards, personalized/custom-made products, or final-sale items, except where otherwise required by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the eligible refund amount, less the applicable 10% restocking fee and any non-refundable original shipping charges, will be refunded to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been approved. Processing times may vary depending on your bank or credit card provider.

European Union — 14-Day Right of Withdrawal

If your order is shipped to a consumer in the European Union, the 3-day return window above does not limit your mandatory statutory rights.

EU consumers generally have a 14-day right of withdrawal for eligible distance purchases, subject to applicable EU and local consumer protection laws.

Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.